FREQUENTLY ASKED QUESTIONS

Questions About Lactation Consultations, Insurance, Service Areas, and Scheduling

Choosing a lactation consultant can bring up many questions, especially when you are preparing for a baby, recovering from birth, managing feeding challenges, or trying to understand insurance reimbursement.

Below are answers to common questions about working with Andrea Jorgensen-Perry, IBCLC.

If you do not see your question here, you are welcome to call, text, or email.

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About Andrea and Lactation Support

What is an IBCLC?

IBCLC stands for International Board Certified Lactation Consultant.

An IBCLC is a lactation professional with advanced training and certification in breastfeeding, chestfeeding, lactation, infant feeding, milk supply, pumping, and related concerns. IBCLC certification is considered the highest level of professional credentialing in the lactation field.

Andrea Jorgensen-Perry, IBCLC provides private lactation consultations for families in Greater Boston.

When should I contact a lactation consultant?

You can contact a lactation consultant before your baby is born, soon after birth, or any time feeding feels painful, confusing, stressful, or uncertain.

Families often reach out for help with latch pain, nipple pain, low milk supply concerns, slow weight gain, pumping questions, return-to-work planning, prenatal education, or general feeding support.

You do not need to wait until the situation feels urgent. Early support can often help you understand your options and feel more confident.

Do I need to have a problem before scheduling a consultation?

No. Some families schedule a prenatal visit to prepare before the baby arrives. Others schedule after birth because they want support with feeding, pumping, milk supply, or returning to work.

A consultation can be helpful whether you are trying to solve a specific problem or simply want more personalized guidance.

Services and Appointments

What services do you provide?

Andrea provides several types of lactation support, including:

prenatal breastfeeding consultations and education
comprehensive feeding assessments
latch and positioning support
milk supply support
pumping and flange-fit support
return-to-work breastfeeding planning
bottle-feeding and pumping routine guidance
documentation for possible insurance reimbursement

Each visit is personalized to your situation, your baby, your goals, and your questions.

Do you provide in-home lactation visits?

Yes. Andrea provides in-home lactation consultations for families in Greater Boston and nearby communities within her service area.

In-home visits allow Andrea to observe feeding in your own environment and provide practical support based on your actual routine, setup, and needs.

What happens during a feeding assessment?

During a comprehensive feeding assessment, Andrea may review your medical and feeding history, observe a feeding, assess latch and positioning, weigh your baby before and after feeding to estimate milk transfer, discuss your concerns, and create a practical care plan.

The goal is to better understand what is happening and help you decide on useful next steps.

Can you help with painful latch or nipple pain?

Yes. Painful latch, sore nipples, cracked nipples, or discomfort during feeding are common reasons families contact Andrea.

During a visit, Andrea can observe a feeding, assess latch and positioning, and offer practical suggestions that may help improve comfort and milk transfer.

Can you help if I am worried about low milk supply?

Yes. Andrea can help review feeding patterns, baby’s weight history, milk transfer, pumping routines, and other factors that may affect supply.

Low milk supply concerns can have many possible causes, so a personalized assessment is often more helpful than general advice.

Can you help if my baby is not gaining weight as expected?

Yes. If there are concerns about weight gain or intake, Andrea can help assess feeding, latch, milk transfer, feeding frequency, and related factors.

When appropriate, she can also coordinate documentation with your baby’s pediatric provider.

Can you help with pumping pain or flange fit?

Yes. Pumping pain, nipple rubbing, low output, and flange-fit questions are common reasons families schedule breast pump coaching.

Andrea can review pump settings, flange fit, pumping rhythm, pumping schedule, and ways to make pumping more comfortable and effective.

Can you help me prepare to return to work?

Yes. Andrea provides return-to-work consultations for parents who want help planning pumping schedules, milk storage, childcare feeding routines, maintaining supply, and managing the transition back to work or school.

A return-to-work consultation can be especially helpful a few weeks before the transition begins.

Do you offer prenatal breastfeeding consultations?

Yes. Prenatal consultations are available for families who want to prepare before the baby arrives.

A prenatal visit may include breastfeeding basics, what to expect in the early days, latch and positioning, milk supply, pumping questions, common challenges, and ways a partner or support person can help.

Scheduling and Service Area

How do I schedule an appointment?

You can call, text, or email Andrea to request an appointment.

If online scheduling is available, you may also use the Schedule an Appointment button on the website.

Button: Schedule an Appointment

Do you provide services in my community?

Andrea is based in West Roxbury, MA 02132 and generally travels within approximately a 30-minute driving radius.

Towns and neighborhoods within her service area may include:

Newton, Dedham, Westwood, Jamaica Plain, Roslindale, Hyde Park, Needham, Brookline, Norwood, Walpole, Wellesley, Natick, Framingham, Canton, Waltham, and nearby communities.

If you are not sure whether you are within the service area, please reach out. Andrea can confirm availability based on your location, timing, and schedule.

Do you serve families outside Greater Boston?

Possibly. Travel beyond the usual service area may depend on location, time of day, day of the week, and scheduling availability. Additional travel fees may apply.

If Andrea is not able to travel to you, she may be able to help refer you to a colleague.

Do you offer virtual consultations?

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If virtual support is available, this section can say:

Andrea may offer virtual support when appropriate. Some concerns are best evaluated in person, especially when latch, milk transfer, weight checks, or pumping setup need direct observation.

Fees, Payment, and Insurance

Will my lactation visit be covered by insurance?

Insurance coverage varies by plan.

Many families are able to submit documentation for possible reimbursement, but Andrea cannot guarantee that your insurance plan will cover the visit. It is best to contact your insurance provider directly and ask for a written explanation of your lactation benefits.

Payment is due at the time of service. Andrea can provide documentation you may need to submit a reimbursement claim to your insurance plan.

What is your fee?

Andrea is happy to discuss her fee structure by phone or email.

The fee reflects the full time involved in each visit, including preparation, travel to and from your home, time spent with you and your baby, documentation, reporting, and follow-up support.

Feeding assessments and pumping consultations often involve several hours of total professional time.

What forms of payment do you accept?

Payment by cash or check is preferred.

If needed, Andrea can also accept payment through a Square point-of-sale system. Additional service fees may apply. Square can accept major credit cards and contactless payments such as Apple Pay.

Can you provide documentation for insurance reimbursement?

Yes. Andrea can provide documentation for you to submit to your insurance provider for possible reimbursement.

Coverage and reimbursement are determined by your insurance plan, so it is a good idea to contact your plan directly before or after your visit.

Privacy and Communication

Is my information private?

Andrea takes privacy seriously and has a separate page dedicated to this topic.

Please review the privacy page for more information about communication, records, and privacy considerations.

Link: What About My Privacy

Should I send medical details through the website form or email?

Please avoid sending detailed medical or sensitive health information through a regular website form or unencrypted email.

You may use the form or email to ask general questions or request an appointment. Andrea can discuss more specific details with you directly.

Not Sure Where to Start?

If you are not sure which type of consultation you need, you are welcome to reach out.

Andrea can help you decide whether a prenatal consultation, feeding assessment, pumping consultation, or return-to-work visit would be the best fit.

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Related Services

Prenatal Breastfeeding Consultations
Comprehensive Feeding Assessments
Return to Work Consultations
Breast Pump Coaching
Contact Andrea
Privacy Information

A few implementation notes: use accordion sections if the page feels long, add FAQPage schema for the actual questions/answers, and link each service-related FAQ back to its matching service page.

The letters IBCLC stand for International Board-Certified Lactation Consultant, considered the highest level of accreditation in the field of lactation. An IBCLC is an allied healthcare professional certified by the International Board of Lactation Consultant Examiners® (IBLCE®), independently accredited by the National Commission for Certifying Agencies (NCCA) of the Institute for Credentialing Excellence (ICE).

Most insurance providers are required to cover lactation services under the auspices of the Affordable Care Act. According to the National Women’s Law Center:

“The law requires that all new health plans must provide certain preventive services without any cost-sharing, including coverage for breastfeeding support and supplies.”

That being said, some plans predate the ACA and may not have to comply. I see that different insurance plans interpret the law differently and different levels of coverage from one plan to the next are common. In other words, I cannot guarantee that the services I provide to you will be covered. I recommend contacting your provider directly for written explanation of your coverage benefits. I require payment in full at the time of service and I offer multiple payment options. I will provide you with all necessary documentation required for you to submit a claim for reimbursement from your plan. I also ask for your help with parking and parking-related fees.

I am based in West Roxbury, MA 02132 and comfortably travel within a 30-minute driving radius. Travel beyond this radius, which may depend on the time/day of service, may incur additional travel fees that will not be reimbursable by your insurance. I use a mapping app to estimate my travel time prior to heading to you, we’ll have a conversation about this prior to my coming to your home.

Towns and neighborhoods that are within my service radius include:

Newton, Dedham, Westwood, Jamaica Plain, Roslindale, Hyde Park, Needham, Brookline, Norwood, Walpole, Wellesley, Natick, Framingham, Canton, Waltham and more. If I can’t get to you, I will help refer you to a colleague who can.

I am happy to discuss my fee structure by phone or email. My fee takes into consideration the total time spent per client per visit, including: preparation, travel to and from your home, 2 or more hours at your home, plus time spent charting, reporting and providing follow up by phone. I typically invest 5 hours per client per visit for feeding assessments and pumping consultations. I will give you the time you need to provide you with exceptionally high-quality service.

Payment by cash or check is preferred. If needed, I can accept payment through a Square POS system. Additional service fees may apply. This chip card reader can accept major credit cards plus contactless payments such as Apple Pay and Samsung Pay.

I have a whole separate web page dedicated to this topic. Click on the ‘What about my privacy‘ from the footer navigation bar on this site.

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